Boots Opticians Sheffield - Queens Road

Boots Opticians Sheffield - Queens Road 2017-09-27 Person 4 5 0

Extremely good service, everything was fully explained and a very good eye test was carried out.

Boots Opticians Sheffield - Queens Road 2017-09-27 Person 4 5 0

Firstly I would like to highlight the length of waiting time; each time I visit the waiting time gets longer than the actaul appointment sessions. Yesterday I had both an eye test and contact lens check booked. I arrived before my appointment time of 1pm and didn't actually finish until 2:50 pm. That even inclided not actaully having my eye test. One lady had to leave due to the waiting time. Secondly, the air conditioning in the waiting room was arctic. Thirdly, I received a letter from you September 2017 informing I was due an eye test; which I acted upon and booked. When I met the optician I was told I was not due an eye test until 2018. Which the optician informed had been recorded on the system and which I saw for myself. So why was I sent a reminder? The best part of a 1:50 hours wasted.

Boots Opticians Sheffield - Queens Road 2017-09-26 Person 3 5 0

Well I think they should be a better understanding of what you need and not what is the best, as when I got told you're better having this and this it kinda ended up at £400 for glasses. Which the normal working family guy can't afford. ... When asking about cheaper ones they make out ohh there not as good. It's like saying you cant see out of cheaper lenses etc. ...left without new glasses .

Boots Opticians Sheffield - Queens Road 2017-09-26 Person 5 5 0

Everybody I dealt with was very helpful (Steve, Jaz, Tracey) and also patient as I went through a contact lens trial.

Boots Opticians Sheffield - Queens Road 2017-09-25 Person 3 5 0

Time keeping. I arrived for my pre-booked appointment at 11.50am to be told that they were running 30 mins late. I didn't get to see the optometrist until closer to 12.55pm.